At pubg2pubg, we believe gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page is your complete guide to the tools, policies, and support resources we provide to help every Malaysian player stay in control of their gaming experience.
Every tool listed below is available to all registered players at no cost and with no waiting period. Access them anytime through your account settings or by contacting our 24/7 support team.
Set a maximum amount you can deposit per day, per week, or per month. Once a deposit limit is applied, it takes effect immediately and cannot be increased for 24 hours after the change is requested — giving you a meaningful cooling-off period. Reductions take effect instantly.
Define the maximum amount you are comfortable losing within any daily, weekly, or monthly period. When your losses reach this threshold, further wagering is blocked for that period. Like deposit limits, increases require a 24-hour waiting period before taking effect.
Set a session duration limit that triggers a notification when you have been playing continuously for your chosen period — whether that's 30 minutes, 1 hour, or any custom duration. The reminder prompts you to take a break and reassess whether you wish to continue playing.
Request a temporary break from the Platform for 24 hours, 72 hours, 1 week, or 1 month. During a cooling-off period your account remains intact but you cannot log in, deposit, or place bets. Re-activating requires contacting our support team after the period expires.
Self-exclusion is a formal, binding restriction on your account for a minimum of 6 months, with options up to 5 years or permanent exclusion. Once applied, the exclusion cannot be reversed during the chosen period. Any winnings generated on a self-excluded account will be voided. This is our most comprehensive player protection measure.
Enable periodic on-screen notifications that show you a summary of your current session — time played, total wagered, and current net position. These pop-ups appear at the intervals you set and encourage mindful, informed decisions rather than impulsive continued play.
To activate any of these tools: Log in to your pubg2pubg account, go to Account Settings → Responsible Gambling, and choose your preferences. You may also request any restriction via our 24/7 live chat — your request will be applied immediately. There is no charge and no minimum account balance required to access these features.
Problem gambling does not always announce itself loudly. For many Malaysian players, the shift from entertainment to dependency happens gradually — often without the player realising it until significant harm has occurred. Recognising early warning signs gives you the opportunity to take action before gambling stops being fun and starts causing real damage.
The signs below are not diagnostic criteria — they are common patterns that may suggest your relationship with gambling is becoming problematic. If any of them feel familiar, we encourage you to use our self-exclusion or cooling-off tools, or to speak with one of the support resources listed further down this page.
If you answered "yes" to two or more of the signs on the right, we strongly recommend taking a break and reviewing your gambling habits. Our self-exclusion tool is available immediately — no questions asked.
Ask yourself honestly: Do any of the following describe your experience with gambling on pubg2pubg or elsewhere?
Continuing to deposit and bet specifically to try to recover money you have already lost, rather than playing for enjoyment.
Gambling with money intended for essential expenses such as rent, utilities, groceries, or loan repayments.
Concealing the amount of time or money you spend gambling from family members, friends, or colleagues.
Feeling anxious, irritable, or restless when unable to gamble, or using gambling as a way to escape negative emotions.
Regularly spending significantly longer gambling than you originally planned, losing track of time during sessions.
Gambling is causing arguments, tension, or distance in your personal or professional relationships in Kuala Lumpur, Penang, or wherever you are based.
Borrowing money from friends, family, or financial services to fund gambling activity, or relying on credit for deposits.
This is not a clinical test — it is a personal reflection tool. Answer honestly and use the results to start a conversation with yourself about your gambling habits.
Responsible gambling at pubg2pubg is not a passive disclaimer — it is a set of active, ongoing measures we take to monitor player behaviour and intervene when the data suggests someone may be at risk.
No account can be opened without confirming date of birth at registration. Full KYC identity verification — including government-issued ID — is required before the first withdrawal. Accounts found to belong to players under 21 are permanently closed immediately.
Our platform monitors patterns such as sharp increases in deposit frequency, late-night session clusters, and rapid escalation in bet sizes. Accounts displaying high-risk patterns may receive a welfare check from our team or have responsible gambling prompts activated automatically.
If our monitoring identifies a player showing signs of harmful gambling behaviour, our support team will reach out proactively — not to restrict play, but to check in, share our responsible gambling tools, and ensure the player is making informed choices.
All pubg2pubg customer support staff are trained to identify indicators of problem gambling and to respond with empathy and appropriate guidance. Our team will always prioritise player welfare in any interaction that touches on responsible gambling concerns.
"Gambling should be entertainment. The moment it becomes a burden — financial, emotional, or social — it has crossed a line that pubg2pubg takes seriously. Our tools exist so you can draw that line yourself, and our team exists to support you when you need help."
— pubg2pubg Player Safety Team
Deposit limits activate immediately — reductions are instant, increases require a 24-hour delay
Self-exclusion requests are processed within minutes via live chat, 24 hours a day
All responsible gambling tools are completely free and require no minimum balance
Players under 21 years of age are refused access — no exceptions, no workarounds
If you feel that gambling has become a problem for you or someone close to you, professional help is available. The organisations below provide confidential counselling and support services in Malaysia. These are plain text references — pubg2pubg is not affiliated with these organisations.
Malaysia's national social services helpline operated by the Ministry of Women, Family and Community Development. Provides counselling, crisis intervention, and referrals for problem gambling and related issues.
Available 24 hours, 7 days a week
GamCare is an internationally recognised charitable organisation providing information, advice, and support for anyone affected by problem gambling. Available to Malaysian players via their global resources and online support tools.
Online chat and advice available globally
All major Malaysian government hospitals — including Hospital Kuala Lumpur, Hospital Penang, Hospital Sultanah Aminah (Johor Bahru), and Hospital Selayang (Petaling Jaya) — offer psychiatric and addiction counselling services.
Referral via GP or walk-in for assessment
Our own support team is available 24/7 and trained in responsible gambling guidance. If you need to activate self-exclusion, set limits, or simply talk to someone, reach out via live chat or email. Your welfare comes first.
Live chat available 24/7 on the Platform
Remember: Seeking help for a gambling problem is a sign of strength, not weakness. Thousands of Malaysians manage gambling concerns successfully with the right support. The sooner you reach out, the sooner things get better. pubg2pubg's live chat team can assist with immediate self-exclusion at any time — no minimum session required, no questions asked.
Responsible gambling starts with a clear personal framework before you place a single wager. The following guidelines reflect how pubg2pubg encourages all Malaysian players to approach online gaming — whether you are a casual slots player, a football punter following Liga Super Malaysia and the EPL, or a live casino regular.
These are not rules imposed from above — they are practical habits that make the difference between gambling that enriches your leisure time and gambling that quietly erodes it.
Treat every RM you deposit as money spent on entertainment. Never gamble with rent, food, or bill money — ever.
Decide on your session budget in advance and use our deposit limit tool to enforce it. A pre-committed limit is much easier to respect than a willpower-based one.
Enable session reminders so you check in with yourself at regular intervals. Step away, have a drink of water, do something else — then decide whether to return.
The house always has a statistical edge in casino games. Losing is not a reason to play more — it is a signal that your session has run its natural course for today.
Emotional states impair decision-making. If you have had a rough day — whether in Shah Alam, Bangsar, or anywhere else — gambling is not the answer. Return when you are clear-headed.
Gambling is not a financial strategy or a way to get out of debt. It is entertainment with an inherent negative expected value for the player over time. If financial stress is driving you to gamble, please seek financial counselling instead.
pubg2pubg is committed to providing Malaysian players with a responsible, enjoyable gaming environment. Use our tools, know your limits, and play only for fun — not as a financial strategy. Visit our homepage or FAQ for more about the platform.
pubg2pubg is for players aged 21 and above only. If you need immediate help, contact Talian Kasih on 15999 or our support team at [email protected]. You are never alone.