Privacy Policy

pubg2pubg ("we", "us", "our") is committed to protecting and respecting the privacy of all individuals who access or use the pubg2pubg platform at https://pubg2pubg.cam ("Platform"). This Privacy Policy ("Policy") describes how pubg2pubg collects, processes, stores, and discloses personal data obtained from players and visitors in connection with the provision of our online casino and sports betting services.

This Policy applies to all personal data processed in connection with the Platform, whether submitted by you directly during registration, collected automatically during your use of our services, or provided by third parties such as payment processors including DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank operating in Malaysia.

We operate primarily in the Malaysian market, serving players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and the wider Malaysian region. Our data practices are designed to align with internationally recognised standards for responsible data handling in the online gaming sector.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or could reasonably identify a living individual, either alone or in combination with other information. This includes names, email addresses, device identifiers, and financial transaction records.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, or deletion.
• "Data Controller" means pubg2pubg, the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means a third party that processes Personal Data on behalf of pubg2pubg under a contractual data processing agreement, such as payment service providers or KYC verification platforms.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose.
• "Cookies" means small text files stored on your device by the Platform for the purposes of session management, functionality, analytics, and fraud detection.

pubg2pubg collects only the Personal Data that is necessary to provide, operate, and improve our services, to fulfil our legal and regulatory obligations, and to protect the security of the Platform and its users. The categories of Personal Data we collect are set out below.

4.1 Data You Provide Directly

The majority of Personal Data we hold is provided by you when you interact with the Platform, including:

• Completing the account registration form (name, email address, date of birth, mobile number).
• Submitting KYC verification documents (identity document photographs, proof of address).
• Making deposits or requesting withdrawals using your chosen payment method.
• Contacting our customer support team via live chat or email.
• Setting deposit limits, loss limits, or self-exclusion through your account settings.
• Responding to surveys or providing feedback about our services.

4.2 Data Collected Automatically

When you access the Platform, certain technical data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, device information, browser type, session duration, and pages visited. This data is used for security monitoring, fraud prevention, and performance optimisation — not for advertising profiling.

4.3 Data from Third Parties

We may receive Personal Data from the following third-party sources:

• Payment processors — transaction confirmations from DuitNow, FPX, Touch 'n Go, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency network confirmations for BTC, ETH, USDT, and LTC deposits.
• KYC / identity verification providers — results of automated and manual identity verification checks.
• Fraud prevention and anti-money laundering screening services — sanctions screening and politically exposed person (PEP) checks.

pubg2pubg processes your Personal Data only where there is a lawful basis for doing so. The primary purposes for which we process your data and the corresponding legal basis for each are set out below:

• Account registration and management — necessary for the performance of our contract with you as a registered player on the Platform.
• Processing deposits and withdrawals — necessary for the performance of our contract and to fulfil payment obligations via FPX, DuitNow, e-wallets, and cryptocurrency networks.
• Identity verification (KYC) — compliance with legal and regulatory obligations governing online gambling platforms, including anti-money laundering requirements.
• Fraud prevention and security monitoring — legitimate interests in protecting the Platform, its users, and the integrity of financial transactions.
• Customer support and complaint resolution — legitimate interests in providing effective service and maintaining records of interactions.
• Responsible gambling monitoring — legal obligation to monitor gambling behaviour and proactively identify signs of problem gambling. This includes tracking deposit frequency, session duration, and self-exclusion requests.
• Platform analytics and improvement — legitimate interests in understanding how the Platform is used in order to improve functionality, game selection, and user experience for Malaysian players.
• Marketing communications (where applicable) — based on your consent, where you have opted in to receive promotional emails or notifications about bonuses, new games, or sports betting promotions. You may withdraw consent at any time.

pubg2pubg does not sell, rent, or trade your Personal Data to any third party for commercial or marketing purposes. We disclose your Personal Data only in the following limited circumstances:

6.1 Payment Service Providers

When you make a deposit or withdrawal, the minimum necessary data is shared with the relevant payment processor to complete the transaction. This includes providers such as DuitNow (operated under Bank Negara Malaysia's Real-Time Retail Payments Platform), FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong. For cryptocurrency transactions, relevant wallet addresses and transaction hashes are processed on the applicable blockchain network.

6.2 Identity Verification Providers

For KYC purposes, your identity documents and personal details may be shared with a contracted third-party verification provider. All such providers are subject to strict data processing agreements and are not permitted to use your data for any purpose other than verification.

6.3 Regulatory and Legal Authorities

We may be required to disclose your Personal Data to regulatory authorities, law enforcement agencies, or courts if required to do so by applicable law or a valid legal order — including for the purposes of anti-money laundering investigation or responsible gambling compliance oversight.

6.4 Corporate Transactions

In the event of a merger, acquisition, or transfer of assets involving pubg2pubg, your Personal Data may be transferred to the acquiring entity, subject to the acquiring party honouring this Privacy Policy or providing you with notice of any material changes.

The pubg2pubg Platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. The types of cookies we use are:

• Strictly Necessary Cookies: Required for the Platform to function. These include session management cookies that keep you logged in, security tokens to prevent cross-site request forgery, and cookies used for fraud detection. These cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Store your preferences such as language, preferred payment method, and display settings. These improve your experience but are not required for the Platform to operate.
• Analytics Cookies: Collect anonymised or pseudonymised data about how the Platform is used — such as which game categories are most popular, common navigation paths, and page load performance. This data informs platform improvements.

We do not use third-party advertising or cross-site tracking cookies. You may manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform, including account login and payment processing.

pubg2pubg retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, regulatory, and reporting requirements.

Our general data retention periods are as follows:

• Active account data: Retained for the full duration of your account relationship with pubg2pubg.
• Transaction and financial records: Retained for a minimum of 5 years following the date of each transaction, in compliance with anti-money laundering record-keeping obligations.
• KYC verification documents: Retained for a minimum of 5 years following account closure, in accordance with regulatory requirements.
• Customer support communications: Retained for 3 years following the closure of the relevant support interaction.
• Responsible gambling records (including self-exclusion requests and deposit limit history): Retained for the duration of any exclusion period plus 5 years post-exclusion.
• Technical and usage data (logs): Retained for 12 months, after which they are aggregated, anonymised, or deleted.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

pubg2pubg implements a comprehensive set of technical and organisational security measures to protect your Personal Data from unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security controls include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage for sensitive Personal Data, including identity documents and financial information, at rest.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access Personal Data.
• Two-factor authentication options for all player accounts to reduce the risk of unauthorised access.
• Continuous security monitoring to detect and respond to suspicious login activity, unusual transaction patterns, and potential data breaches.
• Regular security assessments including penetration testing and vulnerability scanning of the Platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pubg2pubg will notify affected users as promptly as practically possible and will take all reasonable steps to mitigate the impact of the breach.

The pubg2pubg platform serves the Malaysian market, and the majority of data processing activities are conducted within or in connection with servers and service providers operating in jurisdictions with established data protection frameworks.

Where Personal Data is transferred to or processed by service providers located outside Malaysia — for example, cloud infrastructure providers or international KYC verification platforms — pubg2pubg ensures that appropriate safeguards are in place to protect your data. Such safeguards may include standard contractual clauses, data processing agreements, or equivalent legal mechanisms.

Cryptocurrency transactions processed on public blockchain networks (such as the Bitcoin network or Ethereum network) are inherently global in nature. Transaction data recorded on a blockchain is publicly visible by design and is not under the control of pubg2pubg once submitted to the network. We do not publish any further Personal Data to blockchain networks beyond what is technically required for transaction processing.

You have the following rights in relation to the Personal Data that pubg2pubg holds about you. To exercise any of these rights, please contact us using the details in Section 14 of this Policy.

We aim to respond to all valid data subject requests within 30 days. Where are complex or numerous, we may extend this period by an additional 30 days, with notice provided. In certain circumstances we may be unable to comply with a request — for example, where erasure is prevented by a legal record-keeping obligation — and we will explain the reason in our response.

The pubg2pubg platform is strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. Registration is prohibited for minors, and we implement age verification procedures as part of our KYC process to enforce this requirement.

If we become aware that Personal Data has been collected from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any funds deposited in accordance with applicable procedures.

If you are a parent or guardian and believe that your child may have accessed or registered on our Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

pubg2pubg may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we provide. Any material changes will be communicated to registered players via email notification or a prominent notice on the Platform prior to the change taking effect.

The "Last Updated" date at the top of this page reflects the most recent revision. We recommend that you review this Policy periodically to stay informed about how we are protecting your Personal Data.

Your continued use of the pubg2pubg Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the updated Policy, please cease use of the Platform and contact us to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your Personal Data, please contact the pubg2pubg privacy team using the following details: